Booking and stay conditions
1. Validity
These conditions are valid for bookings made independently through the website www.masseriaalberotanza.it with an identification code issued by the Puglia Region number BA07201951000016764.
For requests relating to special bookings, for example for groups, groups, etc., it is necessary to contact the management of Masseria Alberotanza directly through the contact details indicated on the appropriate contact page in order to arrange a personalized booking.
2. Sales prices
All prices entered are intended as list prices for the end user and include taxes. Prices and discounts can be changed at any time, without notice, except for bookings already confirmed and accepted. Our facility is responsible for replacing the room or reimbursing the user in case of unavailability of the premises.
Discounts and reductions – The management applies discounts for stays longer than one week including the high season which will be agreed upon. Contact us: B&B: +39 3317271337
2.1 Children
When booking, the distinction relating to children is to be understood as being under 10 years of age. In applying the rates and any discounts, the ages are understood to be for years not completed at the time of the entire period of stay.
2.2 Extra guests
If you entered an incorrect number of guests during the booking process, it is necessary to rectify it by contacting us or later on site to adjust the price offered subject to availability.
3. Confirmation of booking
The validity of the reservation, to all intents and purposes, is subject to the payment of the deposit which can be made electronically via an online payment gateway or by bank transfer to the coordinates provided by e-mail.
3.1 Arrival
On the day of arrival, check-in is scheduled between 15:30 and 22:00. The accommodation will be available only after completing the required registration and payment procedures.
Upon arrival it is mandatory to show the documents certifying the identity of all components of the booking, including minors of any age, pursuant to art. 109 of the Consolidated Law on Public Safety.
The aforementioned check-in times may possibly undergo changes only in the case of prior agreements with the management. Check-in times outside the allowed threshold could lead to a surcharge, such as late check-in of € 20.00.
3.2 Departure
On the day of departure, it is mandatory to vacate the accommodation by 10:00 (check-out) to allow for proper cleaning.
For departures after this time (in any case no later than 14:00 and previously agreed), a supplement equal to 50% of the daily room price will be required.
3.3 Tidying and Cleaning
During your stay, we clean up the rooms every 3 days, clean the entire room and change linen every 6 days (unless otherwise agreed with guests).
4. Cancellation or termination
Reservations can be canceled free of charge within 14 days from the check-in date. In case of cancellation less than the aforementioned time advance, the entire amount of the reservation will be retained as compensation.
In the event of late arrival or early departure with respect to the scheduled dates, the entire booked stay will still be invoiced and no refunds or discounts of any kind will be made.
No refunds will be made for causes due to COVID-19, flight cancellations by airline, railway, sea or road companies. In this case, it is advisable to take out insurance against such eventualities.
No reimbursement will be made in case of non-compliance with these Conditions of Stay and / or all the clauses provided for by the Regulations of Stay below.
4.1 Right of Withdrawal
Pursuant to Legislative Decree n. 185/1999 art. 7 the right of withdrawal is not applicable to contracts for the supply of services relating to accommodation, transport, catering, leisure time when at the time of the conclusion of the contract the supplier undertakes to provide these services on a specific date or in a predetermined period.
5. Methods of payment
It is possible to pay the price of the stay by bank transfer in advance, in cash or by credit, debit or prepaid cards of the VISA or MasterCard circuits exclusively in the name of the user, in addition to the PayPal service.
Checks are not accepted.
6. Residence Regulations
6.1 Animals
No pets of any kind are allowed. In case of non-compliance with this prohibition, not even the paying user who owns the animal will be allowed access to the facility. Some exceptions are provided through agreements made between the parties in writing, prior to arrival, by paying an extra for cleaning.
6.2 Access to the facility
The times of entry and exit from the structure are free. Please lock the front door every time you leave or enter for the safety of the property as well as your personal belongings.
It is not allowed to introduce people who are not registered guests in the structure unless previously authorized.
6.3 Behavior
It is necessary to respect the silence from 14:00 to 16:00 and from 24:00 to 08:00 in order to allow all neighbors an adequate rest. In any case, please maintain a respectful behavior, avoiding noises and keeping the volume of the radio and television equipment adequate.
Always wear appropriate clothing.
Respect the swimming pool access regulations displayed at the entrance to the swimming pool area.
Children should always have adult supervision.
Please dispose of the waste in the appropriate containers located outside the structure, carrying out separate collection.
6.4 Prohibition of smoking
Pursuant to the law, smoking is prohibited inside the entire structure. Smokers are requested to exit and move away from the internal areas to smoke. It is also forbidden to throw cigarette butts or other waste outside the special bins.
6.5 Food and beverages
It is not allowed to introduce and consume food and drinks inside the structure.
6.6 Breakfast included
If included in the package purchased we serve an international buffet breakfast.
Breakfast is served in the breakfast room from 08.30 to 10.00.
6.7 Internet
Guests are allowed to access the Internet exclusively in wi-fi mode through the hot-spots set up within the structure. However, the direction does not guarantee any continuity or quality of the wireless signal, nor of the navigation speed. Furthermore, Masseria Alberotanza cannot be held responsible for any damage caused to the terminals that access the computer network, nor for the loss of data or failure to use the telematic services due to malfunctions, slowdowns, computer viruses or other causes of any nature.
Furthermore, the user assumes full responsibility for the actions performed in relation to access to the network and remains, in any case, solely responsible before the law.
6.8 Valuables
We decline all responsibility for any valuables left unattended in the room or in the entire structure.
6.9 Damage to property
In the event of damage to the accommodation, furnishings, accessories or other goods inside and outside the structure, the relative expenses will be charged to the person responsible for the damage, or to the guest who holds the reservation or to the parent. in case of damage caused by minors.
7. Current law and competent court
Italian law applies. The territorial jurisdiction for any dispute that should arise is identified in the competent judicial authority by value based in the district of the Court of Bari.
8. Disclaimer
All data is collected and processed diligently and meticulously. Masseria Alberotanza is not liable for errors in the processing or transmission of data. The entry of data in other portals, even if partial, or use for purposes other than those envisaged, are permitted only with the explicit authorization of the customer, subject to authorization and consent to the processing and dissemination by the interested parties.
9. Privacy Policy
Below is the mandatory information relating to the processing of data pursuant to Legislative Decree 196/03 (published in the Official Gazette of 29/07/2003, n. 174, s.o.), article 13, regarding the “protection of personal data
”.1. The interested party or the person from whom the personal data are collected are previously informed orally or in writing about:
a) the purposes and methods of processing for which the data are intended;
b) the mandatory or optional nature of providing the data;
c) the consequences of any refusal to respond;
d) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as managers or agents, and the scope of dissemination of the data;
e) the rights referred to in Article 6;
f) the identification details of the owner and, if designated, of the representative in the territory of the State pursuant to Article 5 and of the person in charge. When the owner has designated several managers, at least one of them is indicated, indicating the site of the communication network or the methods by which the updated list of managers is easily accessible. When a person in charge has been designated to reply to the interested party in the event of the exercise of the rights referred to in Article 7, this person in charge is indicated.
2. The information referred to in paragraph 1 also contains the elements provided for by specific provisions of this code and may not include the elements already known to the person providing the data or whose knowledge may concretely hinder the completion by a public entity, with inspection or control functions carried out for the purposes of defense or security of the State or for the prevention, detection or repression of crimes.
3. The Guarantor can identify with its own provision simplified procedures for the information provided in particular by telephone assistance and information services to the public.
4. If the personal data are not collected from the data subject, the information referred to in paragraph 1, including the categories of data processed, is given to the data subject when registering the data or, when their communication is envisaged , no later than the first communication.
5. The provision referred to in paragraph 4 does not apply when:
a) the data are processed on the basis of an obligation established by law, by a regulation or by community legislation;
b) the data are processed for the purpose of carrying out defensive investigations pursuant to law no. 397, or, in any case, to assert or defend a right in court, provided that the data are processed exclusively for these purposes and for the period strictly necessary for their pursuit;
c) the information to the interested party involves the use of means that the Guarantor, prescribing any appropriate measures, declares manifestly disproportionate to the protected right, or proves, in the opinion of the Guarantor, impossible.
Il sistema di prenotazioni e la direzione di Masseria Alberotanza operano nel rispetto della citata legge sulla privacy. Therefore, for the execution of the requested services, by reading this article and accepting these online booking contractual clauses, the customer explicitly consents to the processing of the personal data provided and their consequent use for the obligations. commercial, administrative and tax related to the service offered here. The consent, once given in the form just described, also includes the use of the user’s personal data to send him advertising material, prepared by our marketing department, possibly also in agreement with our promotional service providers and advertising.
In relation to the methods of treatment, we inform you that:
The personal data acquired will be collected and used lawfully, with computer and paper systems, exclusively to satisfy the requested services.
The acquisition of personal data concerning the customer is a necessary condition to provide the requested services. Failing this, it will not be possible to perform the requested services and fulfill the consequent obligations associated with the execution of these services.
The interested party may have access to their personal data at any time and may request to modify or delete them, by contacting Masseria Alberotanza through the contact details indicated on the appropriate contact page.
The data processor is Mr. Alberotanza Francesco as owner of the farmhouse Masseria Alberotanza.
